Were you sold an insurance policy that doesn't match what was promised? Insurance mis-selling is when agents or banks mislead customers about policy features, benefits, or terms. We help you get justice and compensation.
Insurance mis-selling occurs when insurance agents, banks, or financial institutions sell insurance policies by providing false information, hiding important terms, or making misleading promises to customers.
Common examples include:
Understanding the impact of insurance mis-selling on your finances
You may lose money due to surrender charges, low returns, or policies that don't meet your needs.
The policy may not provide the insurance coverage or benefits you were promised.
Your trust in the insurance agent or bank is broken, causing emotional distress.
Expert guidance to resolve mis-selling cases effectively
We have years of experience in handling insurance mis-selling complaints.
We prepare all necessary documents, notices, and complaint letters.
If needed, we provide legal notice drafting and ombudsman complaint filing.
We have helped hundreds of customers get compensation and policy cancellation.
Simple, transparent, and effective approach
We review your policy documents, sale records, and understand what was promised vs. what you received.
We gather all proofs - policy documents, agent promises, email/SMS records, bank statements showing deductions.
We prepare a detailed complaint letter highlighting the mis-selling and your financial loss.
We file the complaint with the insurance company's grievance cell and escalate if needed.
If the company doesn't respond, we escalate to the Insurance Ombudsman or IRDAI consumer cell.
We follow up until you get policy cancellation, premium refund, or compensation for losses.
These are common scenarios we help resolve
Ramesh was told by his bank that he's opening a 5-year Fixed Deposit with guaranteed 8% returns.
It was actually a ULIP (market-linked insurance) with 5-year lock-in, high charges, and no guaranteed returns.
We helped Ramesh file a complaint. The bank refunded his premium and cancelled the policy.
Sunita bought a pension plan but was never told about 30% surrender charges if she exits early.
When she tried to withdraw after 2 years, she lost ₹90,000 in surrender charges.
We escalated to the Insurance Ombudsman. Sunita got 60% of surrender charges refunded.
Prakash found insurance premium deducted from his account without his knowledge while opening a savings account.
The bank had enrolled him in an insurance plan without proper explanation or signature.
We filed a complaint with IRDAI. The policy was cancelled and full premium was refunded.
Meera was promised ₹10 lakh maturity after 10 years by the insurance agent.
The policy document showed market-linked returns with no guarantee. She may get much less.
We helped her cancel the policy within the free-look period and get a full refund.
Common questions about insurance mis-selling
If what you were promised verbally doesn't match your policy documents, or if important information (charges, lock-in period, exclusions) was hidden, it's mis-selling.
You can file a complaint within 3 years from the date of purchase. However, if you discover the mis-selling later, you can still file based on when you discovered it.
Yes, in many cases. If you're within the 15-30 day free-look period, you get a full refund. Otherwise, the ombudsman may order partial or full refund based on evidence.
Yes. IRDAI can impose penalties, cancel agent licenses, or fine the insurance company for mis-selling practices.
No. We handle everything - complaint drafting, filing, escalation. Legal notice is sent only if the company doesn't respond.
Insurance company grievance: 15-30 days. Ombudsman complaint: 2-4 months. We follow up at every step to speed up resolution.
Don't let insurance companies get away with it. We'll help you get justice, compensation, and policy cancellation. Contact us today for a free consultation.